Enhance Customer Relationships with Real-Time Conversations via Olark

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Get the deal while it lasts!

Olark offers flexible and affordable pricing plans for businesses of all sizes. The free plan allows up to 100 chats/month

What is Olark?

Customers expect rapid responses and 24/7 assistance across multiple channels. Integrating live chat on your website is one of the best ways to deliver real-time, personalized support. One of the most popular and highly-rated live chat solutions is Olark. Olark provides businesses with an intuitive platform to instantly engage with customers, resolve issues, and provide top-notch support.

Features

  • User-Friendly Interface: An intuitive dashboard for easy management of live chats.
  • Real-Time Customer Interaction: Instant communication with website visitors.
  • Interactive Features: Includes cobrowsing, file sharing, and visitor sentiment analysis.
  • Flexible Deployment: Compatible with websites and CMS platforms like WordPress and Shopify; mobile-responsive widget.
  • Data Integration: Seamless CRM integration for unified customer data management.
  • Affordable Pricing: Flexible pricing plans, including a free option for up to 100 chats per month.
  • Customizable Chat Box Design: Tailor the chat box to fit the website’s aesthetic.
  • Visitor Data Monitoring: Track and analyze visitor behavior and interactions.
  • Third-Party Integrations: Integrates with various tools and platforms for enhanced functionality.
  • Automatic Chat Transcripts: Saves chat logs for future reference and analysis.
  • Multilingual Support: Cater to a global audience with language options.
  • Proactive Chat Invitations: Engage visitors proactively with automated messages.
  • Offline Messaging Capabilities: Allows customers to leave messages when live agents are unavailable.
  • Agent Performance Reports: Analytics and reporting on agent interactions and effectiveness.
  • Customizable Pre-Chat Forms: Collect visitor information before the chat begins.

Description

Olark is a transformative live chat solution that revolutionizes the way businesses engage with their customers online. Designed with simplicity and efficiency in mind, it empowers teams to deliver exceptional, real-time customer support, enhancing the overall customer experience. Olark stands as a bridge between businesses and their customers, fostering seamless communication and building stronger, more personal connections. It’s tailored to suit businesses of all sizes, ensuring that no matter the scale, every customer interaction is meaningful and impactful. With Olark, companies can expect to not only meet but exceed customer expectations in the digital realm, nurturing customer loyalty and driving business growth. Whether you’re a small startup or a large enterprise, Olark equips you with the tools to create lasting relationships with your customers, turning every interaction into an opportunity to impress and retain.

About Olark

Develop a sustainable hustle in all you do. Seek activities that recharge you and allow you to bring your best self to work; we are running a marathon, not a sprint. Keep perspective when the unexpected happens; we can work it out as a team. We’ll do some amazing things together, but always remember there’s more to life than Olark!

Remember we each have something to offer. Share your experiences to help the people around you gain a better perspective on themselves and the world. Share your knowledge to build your teammates’ skills and abilities. Push them to reach their goals. Be open to learning as much as you can from others.

Remind yourself that we are all pushing to make Olark awesome, even when we have different approaches to getting there. Don’t let communication styles or competing solutions take your eyes off of our shared goals. When we make mistakes, remember to separate impact from intent.

Take pride in crafting the best experience for those we serve. Prefer action over observation. Support your teammates. Broken? Gather teammates to fix it. Opportunity? Collaborate and seize it!

Truly make the effort to listen and understand. Be curious. Learn the why, not just the what. Show kindness, and value different perspectives, experiences, and ideas as though they were your own.

Open transparent lines of communication; the voice of few may be the thoughts of many. Make time for self-awareness so you can share authentically. Remember Olark is a safe space to express your reflections, concerns, and ideas.

Our commitment:

Olark needs and is committed to the voices, perspectives, and skillsets of BIPOC, LGBTQIA+, and other under-represented communities. We are dedicated to being a safe, welcoming place for all people. And most importantly, we are dedicated to the contributions and co-ownership of every Olarker to our shared team culture.

We know this is ongoing and thus our learning will never stop. #help
We will always listen first. #assume #practice
We will admit when we are wrong. #speak
We will hold ourselves accountable. #make

Useful Links

Documentation